Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, date of birth, state of residence, insurance information, and medical bill details. We also collect usage data such as pages visited, actions taken, and device information.

2. How We Use Your Information

We use your information to provide and improve our service, analyze your medical bills, communicate with you about your account, send service-related notifications, and comply with legal obligations. We do not sell your personal information to third parties.

3. Medical Information

By submitting medical bill information, you authorize Valeron to review, analyze, and act on that information on your behalf. We treat all medical information with strict confidentiality and handle it in accordance with applicable law.

4. Sharing of Information

We may share your information with healthcare providers and billing departments as necessary to negotiate on your behalf, with service providers who assist in our operations (under strict confidentiality agreements), and as required by law or to protect our legal rights.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our service. You may request deletion of your account and associated data at any time by contacting us at privacy@valeron.com.

7. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete your personal information, opt out of certain data uses, and receive a copy of your data in a portable format. To exercise these rights, contact us at privacy@valeron.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience and analyze usage. You can control cookies through your browser settings. We also use analytics tools to understand how our service is used.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the app. Continued use of Valeron after changes take effect constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy, please contact us at privacy@valeron.com.